Martlet
Last Updated: October 17, 2026
At Martlet, we aim to provide a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders to our customers in the United Arab Emirates (UAE) and Saudi Arabia.
1. Shipping Destinations
Martlet currently aims to serve customers in:
Shipping availability depends on the delivery address and the options available at checkout. Please confirm that your location is eligible for delivery before placing an order.
2. Order Processing Time
Orders are generally processed within 1–3 business days after the order is placed and payment is confirmed, or the order is confirmed for Cash on Delivery (COD), where available.
Business days exclude weekends and public holidays.
As Martlet works with third-party suppliers and fulfilment partners, processing times may vary depending on product availability and supplier requirements.
Orders placed during promotions, peak shopping seasons, or public holidays may require additional processing time.
3. Estimated Delivery Time
Our estimated delivery times are:
These estimates are provided for planning purposes and may vary depending on the product, supplier, shipping method, courier, customs clearance, and delivery location.
Delivery estimates generally begin after order processing and dispatch. They are not guaranteed delivery dates.
If a different delivery estimate is shown at checkout or communicated for a particular product, please refer to that estimate.
4. Shipping Fees
Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.
Shipping charges may vary depending on the delivery destination, order size, product, and available shipping service.
If a free-shipping promotion is available, its conditions will be displayed on our website or during checkout.
Customers should review the final order total before confirming their purchase.
5. Order Confirmation and Tracking
After placing an order, you may receive an order confirmation by email or another contact method provided at checkout.
Once your order has been dispatched, we will provide tracking information when it is available from our supplier or shipping carrier.
Tracking updates may take some time to appear in the carrier's system.
If you have not received tracking information within a reasonable period after dispatch, please contact our customer support team.
6. Customs Duties and Taxes
International shipments may be subject to import duties, customs fees, VAT, or other charges depending on the destination and applicable regulations.
Unless the checkout clearly states that these charges are included or prepaid, customers may be responsible for applicable charges assessed on delivery.
We recommend checking the relevant customs and tax requirements before placing your order.
Martlet will comply with applicable requirements concerning the disclosure and collection of taxes and import charges.
7. Delivery Address and Contact Details
Customers are responsible for providing a complete and accurate delivery address, including the correct phone number and any necessary building, apartment, or unit details.
If you notice an error after placing your order, contact us as soon as possible.
We will try to assist with address corrections before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.
Additional charges or delivery delays may occur if an address is incorrect or incomplete, subject to applicable law.
8. Delayed Deliveries
Although we work to deliver orders within the estimated timeframe, delays may occur due to:
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Customs inspections or clearance.
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Courier or logistics disruptions.
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Public holidays or peak shopping periods.
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Weather conditions or other unexpected events.
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Supplier processing delays.
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Incorrect or incomplete delivery details.
If your order is delayed beyond the estimated timeframe, please contact us so that we can help investigate the shipment.
Where an order cannot be delivered within the applicable promised timeframe, we will work with you to resolve the matter in accordance with our policies and applicable consumer protection laws.
9. Lost, Missing, or Damaged Packages
If your package appears to be lost, marked as delivered but not received, or arrives damaged, please contact our customer support team.
Please provide your order number, tracking information, and photographs of any visible damage where applicable.
We will investigate the issue with the relevant supplier or carrier and advise you of the available resolution.
Your rights to a replacement, refund, or other remedy under applicable law will not be affected by this process.
10. Multiple Shipments
Some orders may contain products fulfilled by different suppliers or shipping locations.
As a result, products purchased in the same order may arrive in separate packages and on different dates. Where tracking information is available, it will be provided for the relevant shipment.
11. Cash on Delivery (COD)
Cash on Delivery is available only where it is offered at checkout.
For COD orders, customers should provide accurate contact details and ensure that someone is available to receive the package and pay the amount due.
If you need to cancel a COD order, contact us as soon as possible before dispatch. Cancellation requests will be handled according to our order cancellation policy and applicable law.
12. Changes to This Shipping Policy
Martlet may update this Shipping Policy to reflect changes in our fulfilment process, delivery services, shipping destinations, or legal requirements.
The latest version will be published on our website with the updated date.
We encourage customers to review this page before placing an order.
13. Contact Us
If you have questions about shipping, delivery, or tracking, please contact us:
Store Name: Martlet
Email: martlets.support@gmail.com
Website: www.martlets.store
Business Address: Al Khabeesi, Deira, Dubai, United Arab Emirates
Thank you for shopping with Martlet. We appreciate your trust and look forward to serving you.
