Martlet

Last Updated: October 17, 2026

Welcome to Martlet! These Terms of Service govern your access to and use of our online store, website, and services. By visiting our website or purchasing products from Martlet, you agree to these terms.

Please read them carefully before placing an order. If you do not agree with these terms, please do not use our website.

1. About Martlet

Martlet is an online clothing and fashion store offering products to customers through our Shopify-powered website.

We aim to provide a convenient and reliable online shopping experience. Our products may be fulfilled and shipped by third-party suppliers or fulfillment partners.

2. Eligibility to Use Our Website

By using our website, you confirm that you are legally permitted to enter into a purchase agreement under the laws applicable to you.

You agree not to use our website for unlawful activities, fraudulent purchases, or any activity that may damage our business, website, or customers.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, colours, and other details are accurate.

However, please note that:

• Actual product colours may vary depending on your screen and device settings.

• Minor differences in appearance, packaging, or measurements may occur.

• Product availability may change without prior notice.

• Product images and descriptions are provided to help customers make informed purchasing decisions.

If a product differs materially from its description or arrives defective, please contact our support team for assistance under our Return and Refund Policy and applicable consumer protection laws.

4. Prices and Currency

All product prices will be displayed in the currency shown on our website at checkout.

Prices, discounts, and promotional offers may change without prior notice. Any change will not alter the agreed product price for an order that we have already accepted, except where required or permitted by applicable law.

Customers are responsible for reviewing the final order total, including shipping fees, applicable taxes, customs duties, or other charges disclosed at checkout or required by law.

5. Orders and Order Acceptance

When you place an order, you agree to provide accurate and complete information, including your name, delivery address, contact number, and payment details.

After placing an order, you may receive an order confirmation email. This confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted or dispatched.

Martlet may cancel or decline an order where reasonably necessary, including in cases of suspected fraud, pricing errors, unavailable products, or delivery restrictions.

If payment has already been collected for an order that we cancel, we will arrange an appropriate refund in accordance with our Refund Policy and applicable law.

6. Payment Methods

We accept the payment methods displayed and available at checkout.

Customers must ensure that their payment information is accurate and that they are authorised to use the selected payment method.

For Cash on Delivery (COD) orders, where available, customers agree to provide correct delivery details and ensure that someone is available to receive and pay for the order.

Repeated refusal of confirmed COD orders may result in restrictions on future COD purchases, subject to applicable law.

7. Shipping and Delivery

Martlet aims to process and deliver orders within the estimated delivery timeframe displayed on our website or communicated during checkout.

Delivery times may vary depending on the destination, supplier processing time, courier services, customs clearance, public holidays, and other circumstances outside our reasonable control.

Customers should review our separate Shipping Policy for destination-specific delivery information, including details for the United Arab Emirates (UAE) and Saudi Arabia.

Please ensure that your delivery address and phone number are correct. Additional delivery attempts, address changes, or redelivery fees may apply where permitted and disclosed by the relevant service provider.

We will assist customers with delayed, lost, or incorrectly delivered orders in accordance with our policies and applicable law.

8. Returns, Exchanges, and Refunds

Our Return and Refund Policy explains the conditions and process for requesting a return, exchange, or refund.

Customers should review that policy before making a purchase.

Returned products may be required to remain unused, unworn, unwashed, and in their original condition, with tags and packaging where applicable.

Return eligibility, time limits, shipping costs, and refund processing times are governed by our published Return and Refund Policy and applicable consumer protection laws.

Nothing in these Terms of Service removes any mandatory rights that customers may have under the laws applicable to their purchase.

9. Order Cancellations

If you need to cancel an order, please contact Martlet as soon as possible using our published customer support details.

Cancellation requests may not be possible after an order has been processed, packed, or shipped.

If cancellation is accepted, any refund due will be processed according to our Refund Policy and applicable law.

We reserve the right to cancel orders affected by stock shortages, supplier issues, suspected fraudulent activity, or material listing errors. Where payment has been collected, any required refund will be arranged.

10. Third-Party Suppliers and Services

Martlet may work with third-party suppliers, payment processors, shipping companies, and other service providers to operate our business and fulfil customer orders.

Some products may be shipped directly from a third-party supplier rather than from a Martlet-owned warehouse.

Third-party involvement does not remove Martlet's responsibilities to customers under applicable law. We will work with relevant service providers to address fulfilment, delivery, and product-related concerns.

External websites or services linked through our store may have their own terms and privacy policies. Martlet is not responsible for third-party content or services to the extent permitted by applicable law.

11. Accuracy of Customer Information

Customers are responsible for ensuring that the information supplied during checkout is complete and accurate.

Martlet is not responsible for delivery problems caused by incorrect information provided by a customer, except where applicable law provides otherwise.

If you discover an error in your order details, please contact us immediately.

12. Intellectual Property

All content on the Martlet website, including our branding, logos, text, graphics, website design, and original marketing materials, is owned by Martlet or used with appropriate permission.

You may not reproduce, distribute, modify, or commercially use our protected content without prior written permission, except where permitted by law.

13. Prohibited Activities

You agree not to:

• Use our website for fraudulent or illegal purposes.

• Submit false or misleading order information.

• Attempt to interfere with the security or operation of our website.

• Introduce malicious software or harmful code.

• Copy or misuse our website content or intellectual property.

• Abuse promotional offers, payment systems, or customer support services.

We may take reasonable action to protect our store, customers, and services against prohibited activities.

14. Limitation of Liability

To the extent permitted by applicable law, Martlet will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable mandatory consumer rights.

15. Privacy and Personal Information

We collect and process customer information as described in our Privacy Policy.

Information may be used to process orders, arrange deliveries, provide customer support, prevent fraud, and meet legal obligations. Where necessary, information may be shared with payment providers, suppliers, couriers, and other service providers involved in fulfilling your order.

Please review our Privacy Policy for further information about how personal information is handled.

16. Changes to These Terms

Martlet may update these Terms of Service from time to time to reflect changes in our business practices, services, or legal requirements.

The latest version will be published on our website with its updated date. Changes will apply as permitted by applicable law.

We encourage customers to review this page periodically.

17. Governing Law and Consumer Rights

These Terms of Service are subject to the applicable laws governing Martlet's business and the relevant customer transaction.

Where mandatory consumer protection laws apply in the UAE, Saudi Arabia, or another customer destination, those rights will remain unaffected by these terms.

Any disputes will be handled through the appropriate legal procedures and forums required by applicable law.

18. Contact Us

If you have questions about these Terms of Service, your order, or our products, please contact us using the details below.

Store Name: Martlet
Email: martlets.support@gmail.com
Website: www.martlets.store
Business Address: Al Khabeesi, Deira, Dubai, United Arab Emirates

We appreciate your trust in Martlet and thank you for shopping with us.